Hagzy Casino FAQ — Your Questions, Answered in Full

The minimum bet amount at Hagzy varies by game, but as a general guide:

• Slots: From ৳1 to ৳10 per spin (varies by game)
• Live Casino (Baccarat / Blackjack / Roulette): Minimum ৳50 per hand
• Sports Betting: Minimum ৳20 per bet
• Mega Wheel & Special Games: From ৳10 minimum

A maximum bet limit also applies — up to ৳50,000 per hand at premium tables, with higher limits available for VIP members. To check the limits for a specific game, visit the game info section or support Ask us.

An accumulator (or acca) combines multiple events into a single bet. Win all of them and the odds multiply for a much bigger payout. Here's how to place an accumulator bet on Hagzy:

• Step 1: Go to the Sports Betting section and select your pick for the first match — it will be added to your Bet Slip.
• Step 2: From the same bet slip, add your picks for the second and third matches. Each pick will appear as a separate entry on the list.
• Step 3: Select the "Accumulator" or "Acca" tab on your bet slip — it will show the combined odds and potential payout.
• Step 4: Enter your stake and hit the "Place Bet" button.

You can combine up to 15 events in a single accumulator at Hagzy. The minimum accumulator bet is ৳50. Keep in mind — if even one selection loses, the entire bet is lost.

Cricket is the most popular Sports Betting category on Hagzy. You can bet on Bangladesh national team matches, IPL, BPL, PSL, and all international T20, ODI, and Test fixtures. Main bet types include:

• Match Winner: Which team will win? The simplest and most popular bet.
• Top Batsman: Who will score the most runs in the match?
• Top Bowler: Who will take the most wickets?
• Total Runs (Over/Under): Will there be more or fewer runs by the end of a specific over?
• Series Winner: Which team will come out ahead in the series?
• Live In-Play Betting: Adjust your bets in real time as the match unfolds.

Go to the Sports section and select "Cricket", then click on your preferred match to see all available markets. To bet on a live match, head to the "Live" tab.

KYC (Know Your Customer) verification is generally required before your first withdrawal. It confirms your identity and keeps your account secure. Required documents:

• Proof of Identity (any one of the following): National ID (NID), Passport, or Birth Certificate
• Proof of address (one of the following): Utility bill, bank statement, or mobile banking statement (issued within the last 3 months)
• Payment Method Proof: Screenshot of your bKash/Nagad number or a photo of your bank card

Process: Go to the "KYC Verification" section in your account settings and upload a clear photo or scan of your document. Verification is typically completed within 24 to 48 hours, and a confirmation email will be sent to you. If the image is blurry or cropped, you will be asked to re-upload it.

Hagzy's VIP Program has five tiers in total. You earn points with every bet, and your tier is determined by the points you accumulate:

• Bronze: All new members are enrolled automatically. Weekly cashback of 3%.
• Silver: 5,000 points/month. 5% cashback, monthly bonus & fast withdrawals.
• Gold: 20,000 points/month. 8% cashback & a dedicated account manager.
• Platinum: 50,000 points per month. 10% cashback, exclusive tournament invitations, and a birthday bonus.
• Diamond: Invitation-only top tier. 15% cashback with unlimited personal perks.

Progressive Rewards for full details.

No — it is strictly prohibited. Hagzy Casino is for individuals aged 18 and above only. This is both a legal requirement and a core part of Hagzy's responsible gaming commitment.

Date of birth is verified at registration, and age is reconfirmed during the KYC process. If there is any suspicion about an account holder's age, Hagzy will immediately suspend the account and launch an investigation.

If there are minors in your household, use a password and screen lock on your device and make sure to log out after each session. To learn more about responsible gaming, Responsible Gaming page.