Hagzy Casino Terms & Conditions — Know the Rules Before You Play

These Terms and Conditions ("Terms") constitute a legal agreement between Hagzy Casino ("Hagzy", "we", "the Platform") and its members ("you", "user"). By registering on Hagzy or using the Platform, you are deemed to have read and accepted these Terms in full.

Hagzy is an online gaming platform offering slots, Live Casino, Sports Betting, and other gaming services to users in Bangladesh. These Terms and Conditions apply to all use of our services and are in effect at all times.

These Terms and Conditions are available in both English and Bangla. In the event of any conflict, the Bangla version shall take precedence.

To open an account with Hagzy, you are required to provide the following information accurately:

• Full name (as per National ID or passport)
• Active email address
• Mobile number
• Date of Birth (for age verification)
• Current Address

KYC (Know Your Customer) Verification: Before processing a withdrawal, or once your account reaches a certain balance, Hagzy may request identity verification. In such cases, you will need to submit a scanned copy of your National ID, passport, or driving licence. Withdrawals may be placed on hold until verification is complete.

It is the member's responsibility to keep their account password secure. Sharing account credentials with anyone else is strictly prohibited.

To use Hagzy's services, the following conditions must be met:

• Age: You must be at least 18 years old at the time of registration. Registration by minors is strictly prohibited.
• Mental Capacity: You must participate in games voluntarily and with full mental capacity.
• Legal obligations: Playing from countries or regions where online gaming is prohibited by law is not permitted.
• Your Account: You may only use your own account. Playing on behalf of another person is strictly prohibited.

Hagzy reserves the right to decline any application for any reason, particularly if it appears that the member has violated or is likely to violate any of the conditions above.

The transaction rules at Hagzy are set out below and apply equally to all members.

Regarding deposits:

• Minimum deposit amount is ৳500.
• Only payment methods approved by Hagzy may be used, including Islami Bank transfer, bKash, Nagad, and others.
• Deposits are usually instant, though processing times may vary due to banking procedures.
• Deposits from third-party accounts will not be accepted.

Regarding Withdrawals:

• The minimum withdrawal amount is ৳1,000.
• Withdrawals will be on hold until KYC verification is complete.
• Withdrawals for standard members are processed within 24 hours.
• Faster withdrawals are available for VIP and higher-tier members.
• In the event of suspicious transactions, Hagzy may place a hold on withdrawals until the investigation is complete.

Hagzy offers a variety of bonuses and promotions — including welcome bonuses, reload bonuses, free spins, cashback, and progressive rewards. Each bonus has its own terms, which are clearly stated on the respective offer page.

Wagering requirement: Most bonuses come with a wagering (rollover) requirement. For example: if a bonus is ৳ 1,000 and the wagering requirement is 30x, a total of ৳ 30,000 must be wagered before any withdrawal.

• Bonus balance and real balance are tracked separately.
• The list of games eligible for a bonus is specified on each offer's page.
• Winnings from free spins are also generally subject to wagering requirements.
• Bonuses are generally valid for 7 to 30 days, which may vary depending on the offer.
• Hagzy reserves the right to modify or cancel any bonus offer at any time.

Progressive Rewards Program — Detailed Terms Progressive Rewards page. Full details on point redemption, tier upgrades, and cashback are all available there.

All games on Hagzy run on RNG (Random Number Generator) technology and are regularly tested by independent third-party auditors, ensuring every game is completely fair and unbiased.

Prohibited Activities:

• Any form of manipulation, hacking, or use of software to gain an unfair advantage.
• Bonus abuse — claiming the same bonus multiple times through different accounts.
• Attempting to manipulate the system in collusion with other members.
• Use of automated betting bots or unauthorized software.
• Deliberately placing opposing bets on the same game to clear a bonus (Bonus Hedging).

If Hagzy detects any suspicious activity, the account in question may be suspended immediately, with appropriate action taken following an investigation.

Hagzy may close or suspend an account without prior notice in the following circumstances:

• Breaching any provision of these Terms and Conditions.
• Registering with false or incomplete information.
• If a single person is found to hold multiple accounts.
• If fraud or money laundering is suspected.
• If found to be underage.

Members may also request account closure at any time. Any existing balance (excluding bonuses) may be withdrawn, however any bonuses with unmet conditions will be forfeited.

Hagzy treats the protection of your personal data as its highest priority. All information provided during registration is secured with 256-bit SSL encryption.

We use your information for the following purposes:

• Identity Verification & Account Management
• Transaction Processing & Record Keeping
• Keeping you informed about relevant offers and promotions
• Fraud Prevention & Security
• Fulfilling Legal Obligations

Hagzy never sells your information to third parties. For more details, please visit our Privacy Policy Read.

Hagzy considers responsible gaming an integral part of its Terms and Conditions. We are committed to ensuring a healthy and enjoyable gaming experience for all our members.

The following responsible gaming tools are available free of charge on Hagzy:

• Deposit Limit: Set maximum daily, weekly, or monthly deposit limits.
• Bet limits: Set a maximum limit on the amount per bet.
• Cooling-Off Period: Temporarily deactivate your account for a set period of time.
• Self-Exclusion: Complete deactivation for a fixed or indefinite period.
• Reality Check: Periodic reminders showing how long you have been playing.

Once self-exclusion is activated, it cannot be reversed before the designated period ends. This is intentional by design, so it functions as genuine protection.

Hagzy reserves the right to modify any part of these Terms at any time. Members will be notified in advance by email of any significant changes.

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. In the event of a dispute over any clause, both parties will attempt to resolve it through mutual discussion.

By registering after reading these Terms, you confirm that you have understood and agreed to all conditions. If you disagree with any term, you should refrain from using Hagzy's services.