Hagzy Casino Privacy Policy — Learn How We Protect Your Data

Hagzy Casino ("Hagzy", "we", "platform") hereby makes clear in this Privacy Policy that we treat the personal information of our members ("you", "user") with the utmost importance. By registering with or using Hagzy, you are considered to have read and accepted this Privacy Policy.

This policy applies to Hagzy's website, mobile browser version, and all associated digital services. We believe transparency is the foundation of trust — so everything we collect, why we collect it, and how we keep it secure is explained here in plain language.

Hagzy only collects information that is strictly necessary. Requesting unnecessary or excessive data goes against our policy.

Information collected at registration:

• Full name (as it appears on your National ID)
• Email Address
• Mobile number
• Date of Birth
• Current Address
• Preferred language & currency

Information collected during KYC verification:

• Scanned copy of National ID / Passport / Driving Licence
• Utility bill or bank statement (for address verification)
• Selfie photo (for identity verification, where applicable)

Automatically Collected Information:

• IP address & device type
• Browser information (Chrome, Safari, etc.)
• Session duration & page visit history
• Gaming Activity & Transaction Records

Hagzy uses the data it collects solely for the purposes listed below. It is never used for any other purpose.

• Account Management: Verifying registration and login, and ensuring account security.
• Payment Processing: Processing deposits, sending withdrawals, and maintaining transaction records.
• Customer support: Handling issues, receiving complaints, and managing the support team.
• Promotions & Offers: Sending relevant offers based on your gaming preferences (with the option to unsubscribe at any time).
• Legal Obligation: To meet regulatory requirements and prevent fraud.
• Platform Improvements: Analyzing usage patterns to improve service quality.
• Responsible Gaming: Detecting unusual gaming behavior and taking steps to protect member wellbeing.

Hagzy never shares your data with third parties for marketing or advertising purposes. If you no longer wish to receive promotional emails, simply click the "Unsubscribe" link at the bottom of any email.

Hagzy uses industry-leading technology to keep your data secure. We never compromise on security.

Technical security measures:

• TLS 1.3 / 256-bit AES encryption: All communication between your browser and our servers is encrypted.
• Firewall & DDoS Protection: Multiple layers of protection to block unauthorized external access.
• Segregated Database: Members' financial and identity information is stored on separate servers.
• Regular security audits: Third-party experts conduct regular system audits.

Data Retention Period: Data for active accounts is retained for the duration of the account. After an account is closed, certain data may be retained for a specified period as required by legal obligations.

Hagzy never sells your data. However, in limited circumstances, information may be shared with trusted partners.

Limited sharing applies only in the following cases:

• Payment processors: Only the minimum information required to complete a transaction is passed to the payment gateway.
• Game providers: Session data required to run games — no personal identification involved.
• KYC verification services: Only the minimum necessary information is sent to authorised verification agencies to confirm your identity.
• Law Enforcement: When disclosure is required by court order or a legally mandated process.

Data sharing agreements are in place with the above partners, obligating them to comply with Hagzy's privacy standards. They may not use the information received for their own purposes.

The Hagzy website uses cookies — small text files stored in your browser that help enhance your experience on the platform.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure security. Disabling these cookies will prevent the site from functioning properly.
• Functional Cookies: To remember your preferences, such as language and theme.
• Analytics Cookies: To understand which pages are used most — without identifying you personally.

Cookie controls: You can disable cookies through your browser settings. However, disabling essential cookies may limit certain features. All modern browsers offer detailed cookie management options.

Hagzy believes you should have full control over your own data. The following rights apply equally to all members.

Hagzy's services are strictly for users aged 18 and above. We do not knowingly collect or store personal information from minors.

Providing your date of birth during registration is mandatory, and the system automatically verifies the minimum age requirement. Age is verified again as part of the KYC process.

If we are notified that a minor's data has been collected, we will immediately close that account and delete all associated information.

This Privacy Policy may be updated as technology and the legal landscape evolve. Before making any significant changes, Hagzy will:

• An advance notice will be sent to your registered email address.
• A notice will be displayed on the platform's homepage.
• Update the "Last Updated" date at the top of the page.

Continued use of the platform after any changes are made will be considered acceptance of the updated policy. If you disagree with the new policy, you always have the option to close your account.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please reach out to us:

• Email: [email protected]
• Support: Local Support Live Chat from the Page

Privacy requests — such as accessing or deleting your data — are typically processed within 30 days. For complex cases, this may take longer, but you will be notified in advance.